Senior Program Manager, Community Relations

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The Senior Program Manager manages community investment and internal/external stakeholder relations for the Social Services portfolio for Great-West Life, London Life and Canada Life’s national corporate citizenship program – a portfolio with fiscal accountability in the range of $3.0 million annually. As a significant part of the Social Services portfolio, the incumbent is responsible for building strong working relationships with United Way/Centraide Canada, and managing and overseeing the success of 6 concurrent annual workplace fundraising campaigns across Canada. The incumbent is the companies’ Project Manager for a cross-functional team responsible for implementing United Way@Work, the specialized online pledging application for the workplace United Way campaign. This position is also the Staff Community Engagement Team Lead developing and overseeing the companies’ national staff community engagement volunteer policies, programs and internal/external messaging. As the expert resource, the incumbent develops a strategic plan, coaches, monitors, evaluates and reports on Staff Community Engagement activities for over 11,000 staff across Canada.. As an adjunct to these primary functions, the incumbent informs and collaborates on the ongoing development of the department’s systems, and is responsible for developing reports and ensuring the integrity of specialized applications and databases for community investment, staff community engagement and the United Way campaign. This position represents corporate and Community Relations policies and practices, and advances the companies’ reputation for corporate citizenship and social responsibility to both internal and external stakeholders. Accountabilities: This Senior Program Manager is responsible and accountable for: Community Investment and Internal/External Stakeholder Relations – United Way and Social Services Portfolio ($3 million annually) Staff Community Engagement and Volunteer Policies, Programs and Messaging (Team Lead) Systems Development, Management and Reporting Qualifications and Competencies: Post-secondary degree or equivalent combination of education, training and experience with a minimum of 7 years of experience applying the required skills in a large organization. A high degree of professionalism, diplomacy, and excellent interpersonal skills to successfully deal with executive and senior management and community leaders. Maturity and sound judgment; ability to anticipate situations, influence positive outcomes and manage situations proactively and sensitively. Excellent verbal, written and presentation skills. Strong skills in planning, analysis and reporting, to introduce and improve programs and policies that further corporate citizenship goals. Exceptional organizational and project management skills; ability to manage competing priorities, heavy workload, and demands. Aptitude and experience in working with databases and computer systems, including excel, accounting/budgeting software, and specialized volunteer and fundraising programs. Sound understanding of the community sector and how it functions, including knowledge and skills in the management of volunteers and support of volunteer groups. Bilingual fluency (English & French) is highly desirable. There’s more than meets the eye with our organization. We offer a challenging, team-oriented work environment, competitive income and benefits, and opportunities for professional and personal development and growth. To apply:,-community-relations/login

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