Team Leader Contact Centre - Jobs in Winnipeg

FPOM
Ad Date

05-Sep-2016

Position: Customer Service Representative, Contact Centre Range: $13.00 - $16.00/hour Position Reports To: Team Leader Contact Centre Tribal Wi-Chi-Way-Win Capital Corporation (TWCC) was established in 1993 to provide financial resources to qualified member Aboriginal entrepreneurs and businesses in Manitoba. TWCC has strategically diversified to include subsidiaries and has grown significantly with employees across several lines of business, including providing specific services to students with government sponsored student loans. TWCC has an employment opportunity for Part-Time term Call Centre Customer Service Representatives for the Canada Student Loan Program. (Number of positions to be determined). Job Overview: Successful candidates will be responsible for advising, assisting, and upgrading inquiries from existing and potential customers. This involves handling inbound calls from existing and potential customers at a team-driven and fast-paced work environment. Job Requirement: This job has access to Protected B data and as a result the incumbent is required to obtain their Personal Enhanced Reliability Check (PERC) clearance, prior to commencing the job. Must be available to attend full-time training for 4 weeks. Summary of Accountabilities: ? Respond to customer inquiries in a pleasant, courteous, and professional manner. ? Identify customer’s needs through customer contact while reading/updating information. ? Identify and resolve complaints to retain customer satisfaction. ? Recommend appropriate options and solutions to customer’s problems. ? Accurately complete appropriate documentation for each transaction that complies with policies, practices and procedures. Requirements: ? Strong and developed communication skills (listening/verbal/interpretation) ? Knowledge of student loan policies and procedures. ? Knowledge of loan interest, principal, payments and balances. ? Knowledge of PCs, and strong keyboarding skills. ? Willing and able to work flexible hours. Attributes: Committed to service excellence, confident, teamwork oriented, adaptable, thorough, friendly, and resilient. Interested applicants are requested to submit a personal resume and cover letter to 419 Notre Dame Avenue, Winnipeg, Manitoba, R3B 1R3, or fax (204) 943-5343 Attn: Human Resources by September 9, 2016. All applicants must be eligible for government security clearance. We thank all those who apply. Only those selected for further consideration will be contacted. To apply please click here - http://www.twcc.ca/images/pdfs/pt_tempcsraug2016.pdf