Customer Service Representative -Manitoba Public Insurance

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As a Customer Service Representative, you will be responsible for responding to standard insurance and registration inquiries. You will also perform related transactions such as opening claims and scheduling appointments. Responsibilities Answer incoming calls and respond to customer inquiries. Open new claims, ensuring that all relevant details relating to the claim are obtained from the claimant and coverage is confirmed. Advise customers of applicable coverage and the claims handling process. Categorize new claims, schedule necessary appointments and document calls. Education High school diploma. Experience Two years of experience working at a call or contact centre, in customer service or in an office environment. Special Skills Ability to complete shift work (Monday to Friday between the hours of 7:30 am to 7:00 pm and on Saturdays from 8:30 am to 4:00 pm). Sufficient keyboarding skills (minimum 35 words per minute). Proficient in Microsoft Office computer applications (e.g., Excel, Word, Outlook). Superior customer service and communication skills. What's your idea of a great workplace? If you want a stimulating, meaningful career, look no further. Manitoba Public Insurance is always looking for talented, high performing employees like you! As one of Manitoba’s Top 25 Employers, we work hard to ensure that our employees have access to benefits and programs that will enrich their lives at work and outside the office.

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