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Department: Revenues & Visitor Services Location: Winnipeg Grade: 1U ($26,873 - $33,196) Number of Openings: 5 Closing Date: July 17, 2016 Description Purpose of Position Reporting to the Manager, Program Delivery and Services, with daily supervision by Assistant Managers, Hosts work in the museum galleries where they greet visitors, ensure the security of visitors and the exhibits, answer basic exhibition content questions, assist interpreters with prescribed programming (for example art and craft stations), work at the information booth, and provide general information concerning services, programs and exhibitions. Key Responsibilities Greet visitors and provide services in both official languages (French/English) Provide visitors with general information concerning services, programs and exhibits; assist visitors by referring them to the appropriate resources (e.g., Team Leader, interpreters) Answer basic exhibition content questions. Seeks advice or guidance from interpretation staff when needed and appropriate. Assist interpretation staff in the delivery of interpretive programs. For example, assist with organizing program supplies, encourage visitors to participate in programs, and demonstrate activities Provide directions and assists with wayfinding Ensure the security of visitors and exhibits Maintain a safe environment and acts as a first point of contact to escalate security matters to the appropriate staff member Continually ensures digital exhibition are functioning. Informs appropriate people with technical problems. Assist visitors with the use of mobile applications Contribute to team efforts by accomplishing related results as needed Perform other duties as assigned; Education, Knowledge & Experience Skills and Knowledge – Required Minimum of 1 year of experience working in customer service The ability to communicate verbally in both official languages (English and French) Demonstrated experience working as part of a team Available to work shifts (weekdays, weekends, evenings and general holidays); Skills and Knowledge – Desired Knowledge of general security practices Experience in the tourism/hospitality industry The ability to communicate in additional languages, spoken or visual Relevant and similar experience in a related organization (e.g., museum or other not-for-profit organization or tourism industry) Attributes Excellent communication skills with the ability to remain calm and unbiased; Ability to work both independently or collaboratively in a team oriented environment; High level of attention to detail; ability to exercise sound judgment Polite, positive, attentive, kind and caring An interest and commitment to human rights Working Conditions & Physical Demands Flexible Required to wear a Canadian Museum for Human Rights issued uniform A considerable amount of standing and walking is required, or the ability to remain stationed in one area Work is in an open public environment

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