Service Desk Analyst specialist needed for our Winnipeg Based client.
• 1year experience in a customer service-focused/Insurance industry role.
• Related experience and training in troubleshooting and providing Service Desk function.
• Good knowledge of telephony system
• Good customer service skills by providing friendly, cheerful service
• Good attention to details, identifying and addressing issues shared by Brokers and staff
• Ability to express ideas clearly, communicates at the appropriate level for the end user
• Good organization skills by prioritizing and re prioritizing tasks appropriately
• Ability to work in collaboration with other team members, sharing knowledge and know how
• Experience with ITSM tracking tool is considered an asset
• Basic knowledge of Insurance/Brokerage terminologies is considered an asset
• Basic understanding of ITIL Processes, tools and related activities is considered an asset.To apply:https://www.randstad.ca/jobs/apply/2020002PROEN