Position: Customer Service Representative, Contact Centre
Range: $13.00 - $16.00/hour
Position Reports To: Team Leader Contact Centre
Tribal Wi-Chi-Way-Win Capital Corporation (TWCC) was established in 1993 to provide
financial resources to qualified member Aboriginal entrepreneurs and businesses in Manitoba.
TWCC has strategically diversified to include subsidiaries and has grown significantly with
employees across several lines of business, including providing specific services to students with
government sponsored student loans. TWCC has an employment opportunity for Part-Time term
Call Centre Customer Service Representatives for the Canada Student Loan Program.
(Number of positions to be determined).
Successful candidates will be responsible for advising, assisting, and upgrading inquiries from
existing and potential customers. This involves handling inbound calls from existing and
potential customers at a team-driven and fast-paced work environment.
This job has access to Protected B data and as a result the incumbent is required to obtain their
Personal Enhanced Reliability Check (PERC) clearance, prior to commencing the job. Must be
available to attend full-time training for 4 weeks.
Summary of Accountabilities:
? Respond to customer inquiries in a pleasant, courteous, and professional manner.
? Identify customer’s needs through customer contact while reading/updating information.
? Identify and resolve complaints to retain customer satisfaction.
? Recommend appropriate options and solutions to customer’s problems.
? Accurately complete appropriate documentation for each transaction that complies with
policies, practices and procedures.
? Strong and developed communication skills (listening/verbal/interpretation)
? Knowledge of student loan policies and procedures.
? Knowledge of loan interest, principal, payments and balances.
? Knowledge of PCs, and strong keyboarding skills.
? Willing and able to work flexible hours.
Attributes: Committed to service excellence, confident, teamwork oriented, adaptable,
thorough, friendly, and resilient.
Interested applicants are requested to submit a personal resume and cover letter to 419 Notre
Dame Avenue, Winnipeg, Manitoba, R3B 1R3, or fax (204) 943-5343 Attn: Human Resources by
September 9, 2016.
All applicants must be eligible for government security clearance.
We thank all those who apply. Only those selected for further consideration will be
To apply please click here - http://www.twcc.ca/images/pdfs/pt_tempcsraug2016.pdf