Customer Service Center Administrator II, Winnipeg, Manitoba

  • 10-Jul-2016

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Description

Cargill’s Agricultural Supply Chain – North America (CASC NA) connects agricultural producers to food, feed and bio-fuel customers through a seamless supply chain. We help our customers compete in the global market and efficiently deliver products from origins to destinations through our marketing, sourcing, originating, storing, trading, consulting and processing of grain, oilseeds and crop inputs products and solutions. CASC NA is a $25 billion dollar organization operating in Canada, United States & Mexico with an unsurpassed asset footprint including over 200 grain elevators, export/import facilities, oilseed crush plants, biodiesel facilities, and farm service centers. Reporting to the Customer Service Center (CSC) Leader, you are accountable for supporting the Farm Service Groups in the Regions and our farm customers in the accurate and timely processing of documents and transactions. The primary focus is providing superior service to ensure customer satisfaction by correctly handling the execution of contract administration. You will ensure support provided is in accordance with the established standards and guidelines and focus on the experience of their farm customer. Principal Accountabilities: 75% - Process business transactions timely and accurately. This position is accountable to ensure financial records are current, inventory is up to date and customer accounts are accurate. They are required to understand the nature of the transactions processed and the impact of transactions on to our retail customers. 10%- Working directly with our customers to coordinate successful execution of the contracts, including gather and recording payment instructions. 10% - Providing additional support in financial processing and controls, including record information management 5% - Additional administrative support duties as required. Job Requirements: Required: Demonstrated commitment to providing high level of customer service Ability to execute accurately and timely processing transactions against key metrics Excellent interpersonal, and strong verbal, phone and written communication skills Excellent organizational and time management skills Demonstrated strong attention to detail, and processing accuracy Strong problem solving and prioritizing skills Intermediate level of knowledge of Windows and Microsoft Office Ability to work collaboratively within a highly flexible work team and environment Must be legally entitled to work for Cargill in Canada Preferred: Understanding of agriculture practices and challenges Customer Service Center experience Accounting or bookkeeping skills https://www.employdiversity.com/job/20746/Customer-Service-Center-Administrator-II,-Winnipeg,-Manitoba.html?searchId=1468179036.06&page=105